Frequently Asked Questions

Everything you need to know about your PALLADIUM experience.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to monitor your shipment's progress in real-time.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging. Simply visit our returns portal to initiate a request and receive your prepaid shipping label.

Do you ship internationally?

Yes, PALLADIUM ships to over 50 countries worldwide. Shipping costs and delivery timelines vary depending on your location and will be calculated at checkout.

How do I determine my correct size?

Each product page features a detailed size guide. We recommend measuring your foot or a similar garment and comparing it against our charts to ensure the perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

Are your materials sustainably sourced?

PALLADIUM is committed to ethical fashion. Many of our collections feature recycled materials, organic cotton, and eco-friendly dyes to reduce our environmental footprint.